Great Wolf Lodge

At Great Wolf, the Conference Services Manager is responsible for the successful outcome of meetings, events and programs from pre-arrival through post-departure while enhancing the client experience and revenue through upselling and on-site revenue generation.. Completes Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed upon details and pricing for the meeting, event or program. Conduct weekly BEO meetings to discuss events with the director of food & beverage, banquet manager, banquet chef and all relevant personnel to maximize budgets/sales goals and operational execution. Creates group Resumes which detail group purpose, room/suite types, block/pickup, rates and special negotiations, VIP's, meeting and recreation agenda, AV, accounting, and all special instructions to operational departments of lodge. Attains pre-set monthly revenue goals for upselling of banquets, as determined by the director of sales and catering

conference

Pay: $53000 per year - $59000 per year At Great Wolf, the Conference Services Manager is responsible for the successful outcome of meetings, events and programs from pre-arrival through post-departure while enhancing the client experience and revenue through upselling and on-site revenue generation. Essential Duties & Responsibilities<ul><li>Creates and manages groups in OPERA S&C system</li><li>Assists with 30-60-90 day catering forecast that is prepared weekly</li><li>Completes Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed upon details and pricing for the meeting, event or program</li><li>Conduct weekly BEO meetings to discuss events with the director of food & beverage, banquet manager, banquet chef and all relevant personnel to maximize budgets/sales goals and operational execution</li><li>Provide detailed information on groups' specific needs from arrival through departure</li><li>Acts as a liaison between lodge and groups, ensuring meeting space is appropriately set up and handles any special client requests and activities on or off-site</li><li>Creates group Resumes which detail group purpose, room/suite types, block/pickup, rates and special negotiations, VIP's, meeting and recreation agenda, AV, accounting, and all special instructions to operational departments of lodge</li><li>Attains pre-set monthly revenue goals for upselling of banquets, as determined by the director of sales and catering</li><li>Meets the clients upon arrival and introduces them to key hotel staff.</li><li>Communicates last minute changes of group functions to hotel staff and ensures satisfactory follow through</li><li>Plans and conducts pre-convention meetings, as requested by client</li><li>Represent the lodge in resolving complaints from groups and group attendees, including but not limited to billing and reservations</li></ul> Basic Qualifications & Skills<ul><li>Associates degree in hotel/hospitality or related field</li><li>Minimum 1 year in event/conference planning or related hospitality experience</li><li>Demonstrated proficiency in Microsoft Office Suite</li><li>Successful completion of criminal background check and drug screen</li><li>Professional communication skills both verbal and written</li></ul> Desired Qualifications & Traits<ul><li>Significant customer service experience</li><li>Strong problem solving and organizational skills</li><li>Attention to detail and ability to exceed quality standards</li><li>Enthusiastic and positive energy</li><li>Multi-tasking ability</li><li>Minimum 1 year supervisory/leadership experience in hospitality field</li></ul> Physical Requirements<ul><li>Able to lift up to 20lbs</li><li>Able to bend, stretch, and twist</li><li>Able to stand or sit for long periods of time</li></ul>

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