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Manager
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Full-time
- The Manager may open or close the restaurant in the absence of an Assistant General Manager or General Manager, ensuring a quality opening and/or closing by completing administrative responsibilities while maximizing the safety and security of our Associates, Customers and Assets.
- Executes plans to improve customer satisfaction through regular utilization & communication of customer feedback program (SMG website), customer callbacks, and refining results to create improvement plans.
- Ensures shift execution (pre/post-shift checklists, game plans, and dough plans).
- Displays caring and empathy for customers and follows correct steps when resolving complaints.
- Demonstrates, trains, and enforces operating norms, including but not limited to uniform policy, attendance, safety procedures, cleanliness, utilizing Progressive Performance Coaching when necessary and escalating associate relations or potential theft issues to the General Manager.
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