The Level 2 Systems Management Specialist role is focused on providing technical support of the IBM Technology Zone portal, content, and infrastructure, inclusive of IBM Cloud, AWS, Azure, AIX, Red Hat OpenShift, and VMware.. In-depth knowledge or experience working with IBM Cloud, AWS, Azure, AIX, VMware, Red Hat OpenShift, Terraform, GitOps, and/or KVM Hybrid Cloud infrastructures. Red Hat OpenShift, Kubernetes, Docker Skills. Automation (Terraform, Ansible, Chef, Go, etc.). At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain.

systems management specialist

696455BR Introduction We build phenomenal products that our customers rely on so it’s important they are running at their best. As a Systems Management Specialist, you will work with the latest software to keep moving business forward. Whether it’s our Engineering teams that need a test environment or our software running in production, we are seeking skilled systems management professionals ready for the challenge. Your Role and Responsibilities Role IBM Technology Zone is the single destination for our go-to-market teams and Business Partner ecosystem to easily build technical ‘Show Me’ live environments, POTs, prototypes, and MVPs, which can then be customized, shared with peers and clients to experience IBM Technology. The Level 2 Systems Management Specialist role is focused on providing technical support of the IBM Technology Zone portal, content, and infrastructure, inclusive of IBM Cloud, AWS, Azure, AIX, Red Hat OpenShift, and VMware. The Level 2 Systems Management Specialist will participate in some or all of the following: <ul><li> 24 x 7 Shift work with monthly rotations</li><li> On call work on average of one weekend per month</li><li> Troubleshoot and solve technological problems Level 1 support is not able to resolve</li><li> Utilize Slack and Github for escalations to Level 3 technical experts when resolution is required for complex support inquiries</li><li> Create Runbooks and Knowledge Articles to capture complex resolutions and promote self-service troubleshooting </li></ul>The Successful Level 2 Systems Management Specialist Will Possess the Following Skills or Knowledge: <ul><li> Experience in customer service management</li><li> Experience writing technical documentation and scripts</li><li> Ability to proficiently provide written resolution to inquiries</li><li> Ability to stand firm on issues yet be flexible and creative when working with stakeholders to find effective solutions</li><li> Valuable Previous Experiences Include:</li><li> Working in a fast-paced, high-performance team</li><li> Strong problem management</li><li> Working with minimal to no supervision</li><li> Understanding of the IBM Technology portfolio</li><li> Working with/in a go-to-market team</li><li>Schedule for this role*: Tues - Sat (Sun/Mon off) </li></ul>Required Technical and Professional Expertise <ul><li>In-depth knowledge or experience working with IBM Cloud, AWS, Azure, AIX, VMware, Red Hat OpenShift, Terraform, GitOps, and/or KVM Hybrid Cloud infrastructures</li><li>Experience using Slack, GitHub, Salesforce (or other support ticketing system)</li><li>Linux, Windows & Networking infrastructure skills</li><li>2+ years’ technical support experience or experience working in a technical role</li><li>Schedule for this role*: Tues - Sat (Sun/Mon off) </li></ul>Preferred Technical And Professional Expertise <ul><li>Red Hat OpenShift, Kubernetes, Docker Skills</li><li>Automation (Terraform, Ansible, Chef, Go, etc.)</li><li>Systems Administration</li><li>Bash, Go, and/or Python scripting skills </li></ul>About Business Unit IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces. Your Life @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? About IBM IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. Location Statement IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law. Being You @ IBM IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

START NEW SEARCH