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Legal Operations Program Manager
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- Deep dive and root-cause complex billing issues as they arise and suggest solutions.
- Troubleshooting invoice submission issues (e.g. why an invoice was rejected or placed on hold).
- Interact with attorneys, vendors, paralegals, administrative assistants, outside counsel, source to pay, finance, and other teams to answer questions concerning invoicing status or processing.
- Assist in creating project/process documentation and self-help tools: process docs, toolkits, legal training, Q&A, process flows, etc.
- Assist in collecting/tracking data to manipulate in software such as Tableau and Google Sheets and create comprehensive dashboards that facilitate accurate analysis and to drive Legal Department decision making.
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