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Lead Technical Support Consultant Enterprise (German)
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Full-time
- Providing high-level technical support to industry-leading enterprise accounts, in relation to Creative Cloud, Document Cloud and pdf-technologies
- Collaborating closely with the system admins of enterprise customers to support them in the areas of deployment, SSO, licensing, networking and product related issues (video, web, print publishing, pdf technologies, imaging, illustration).
- Researching and logging bugs in the bug database and works with QE, Engineering and Product Management to prioritize urgent and top issues for resolution.
- GERMAN as well as English language skills essential - Bachelors degree or equivalent - Solid understanding of Mac and Windows operating systems - Knowledge of SSO, Adobe Creative Cloud and Adobe Document Cloud - Knowledge of installer/deployment technologies - Strong time management / organizational skills - Excellent communication skills.
- Proven ability to optimally, concisely and clearly communicate his/her viewpoint on complex or larger-scale business or operational considerations, and key decision points - Strong interpersonal skills.
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