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Lead Service Designer
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- Design focus areas may cover a broad range of domains, including clinical quality improvement, medical practice transformation, network expansion, or advancement towards new models of care including value-based care, virtual care, mobile care, etc.
- This position is approved to telework however staff member must be physically onsite 2-3 days a week for onsite meetings at the PCC Headquarters office in Silver Spring, Md. or at customer locations to perform certain duties.
- May directly oversee consultants and matrixed staff that provide performance improvement, change management, staff education/training, or practice transformation efforts to support safety-net clinics to achieving targets set for access, experience, quality, or equity and other targets as needed.
- Identifies progress and gaps towards meeting measures; in partnership with Senior Director of Healthcare Access, partners, PCC program leaders and other stakeholders, identifies path forward and priorities for closing the gaps.
- Develops and maintains effective relationships with internal and external stakeholders (e.g. Montgomery County Department of Health and Human Services, network providers).
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