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Lead Researcher, Customer & Market Insights
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$116,000 - $181,500 a year
Full-time
- Plan and conduct primary and secondary customer research, in close partnership with our Customer Success, Sales/Marketing, Product and Operational teams.
- Partnering with other Insights team members to “connect the dots” between B2B and B2C insights initiatives.
- An analytics whiz who can pull and analyze customer profile data, sales funnel data, survey response data, and digital engagement data, and spot what actually matters across it all.
- An expert communicator and storyteller who can communicate findings—including tough feedback for our teams to act on—in a compelling, meaningful, and actionable way.
- Experience in analytics, business intelligence, survey design and analysis.
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