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Lead Reimbursement Case Manager
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Full-time
- The Lead Reimbursement Case Manager is a professional client facing role responsible for various functions, including accurate and timely response to client inquiries regarding specific referral status or escalation.
- The Lead Reimbursement Case Manager will serve as an escalation point for the team, but also a point person for the Operations Supervisor to share information or changes.
- The Lead Reimbursement Case Manager will take on additional responsibilities including training, coaching, and escalation to Operations Supervisor.
- Provides exceptional, white glove, customer service to internal and external customers; resolves any customer and client requests in a timely and accurate manner; escalates appropriately
- Ability to coordinate and collaborate with manufacturer representatives, HCP offices and other key personnel on complex cases which require strategic intervention
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