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Lead Pharmacy Technician Mail Order
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- Job Summary: The Shared Services Pharm Tech Lead collaborates with pharmacy management to lead a team of data entry and call center technicians who are responsible for all pharmacy billing and inbound/outbound calls for our specialty pharmacy operation.
- Assists with the day to day operations and oversight of various centralized pharmacy services such as data entry, call center, and prescription fulfillment.
- Oversees daily operations and assists a team that maintains new/existing patient profiles, enters new prescriptions into patient profiles, contact insurance companies for benefit investigation/coverage eligibility, assist patients with the enrollment process for manufacturer/non-profit organization copay assistance programs and coordinates approvals with the pharmacy for fulfillment
- Generates, collects, analyzes and reports all pharmacy call center data, including inbound calls, e-mail, and facsimile messages, to ensure that the Center is run efficiently and resources utilized optimally.
- Assists management with all HR functions including hiring, on-boarding, training, and continuous improvement process of staff.
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