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Lead Guest Service Representative
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$15 - $16.5 an hour
Full-time
- Job DescriptionJob DescriptionAt Nothing Bundt Cakes, the Guest Services Representative sweetens up the place,setting the mood and making a stop in the bakery an event worth posting about.
- Youllget to play party planner by helping guests order the right cake for their celebrationsand making sure their orders go off without a hitch.
- Accountabilities/Duties:Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
- Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
- Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
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