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Lead Care Manager
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- Under the direction of the Director of Enhanced Care Management, ECM Clinical Manager and/or ECM Program Manager, the Lead Care Manager (LCM) serves as the client’s primary point of contact and works with all their providers such as doctors, specialists, pharmacists, social services providers, and others to make sure everyone is in agreement about the client’s needs and care.
- The LCM collaborates and communicates with client’s caregivers/family support persons, other providers and others in the Care Team in order to promote wellness, recovery, independence, resilience, and member empowerment, while ensuring access to appropriate services and maximizing member benefit.
- Assess member needs in physical and mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community-based referrals.
- Utilize evidence-based practices like Motivational Interviewing, Harm Reduction, and Trauma-Informed Care.
- Conduct outreach to facilitate ECM program linkage and log activity in the CRM system.
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