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Labor Relations Director
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- As Labor Relations Director working onsite in Phoenix, Arizona, you'll be a part of bringing humanity to business.
- You'll report to the VP of Human Resources and live TTEC values, maintain a positive collaborative outlook, implement engaged team leadership style, and provide world class service in a fast-paced, growth-focused global company.
- The Labor Relations department works side by side with the Risk Management, Internal Audit and Legal teams, as part of the overall enterprise risk management function.
- Oversee the employee concerns hotline (We Hear You), including administration of the helpline and case management tool, triaging of incoming cases developing and delivering (in partnership with enterprise learning and development organization) training and awareness campaigns, and reporting to management and the Audit Committee of the Board.
- Develop and continuously upgrade TTEC's regulatory compliance and fraud prevention and detection policies, practices, and procedures.
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