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ITSM Problem Manager
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$124,550 a year
Full-time
- This IT Service Management (ITSM) Problem Manager position is a specialized role within the Maintenance Operations Center in support of the Air Force Integrated Defensive Cyberspace System (IDCS).
- This unique role will focus on Problem management associated with a mission focused, integrated IT System that is deployed worldwide.
- Collaboration: Collaborate with various IT teams, including Incident Management, Change Management, Engineering, and Service Desk, to resolve problems and prevent future occurrences.
- Adherence to ITIL Practices: Adhere to ITIL (IT Infrastructure Library) best practices and guidelines related to problem management.
- Ensure that problem management processes align with ITIL standards and contribute to the overall ITSM framework.
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