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ITSM Lead
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- In the evolving landscape of Aerospace and Defense manufacturing, the role of an ITSM Analyst stands out as a cornerstone in our Infrastructure and Technology Shared Services organization.
- This role demands a forward-thinking individual with a knack for driving the adoption and enhancement of IT Service Management (ITSM) processes across all various business units.
- Working under the guidance of the Director of ITSM and Service Desk, you will be instrumental in formalizing and refining processes related to incident, problem, change, and asset management, ensuring the seamless operation of our digital, IT, and OT functions.
- As an ITSM Analyst, you will be at the forefront of our digital transformation journey.
- Stakeholder Engagement and Collaboration: Forge and maintain strong relationships with internal and external stakeholders, ensuring alignment with digital transformation and business strategies.
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