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ITSM Business Analyst - Senior
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$200
Full-time
- Sev1Tech is seeking an IT Service Management ( ITSM) Business Analyst to join our Network Operations Security Center (NOSC) team on a program supporting the Department of Homeland Security (DHS)’s network and security operations.
- The ITSM Business Analyst (Senior) will work as part of a Program Management Office (PMO), but closely collaborate with team members across the program.
- Ensure alignment of services and processes to ITIL v4 and the NIST Cyber Security Framework
- Oversee development of doctrine and documentation, including but not limited to an IT Service Management Process Register, Process Map, Service Catalog, Common Controls Catalog, and Continuous Service Plan (CSP) Implementation Plan
- Application of ITSM and ITIL frameworks and best practices
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