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IT Technician
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Full-time
- Job Title: IT Technician - Help Desk
- We are seeking a knowledgeable and customer-focused IT Technician to join our Help Desk team.
- Provide first-level technical support to users via phone, email, or in person, addressing inquiries, troubleshooting hardware and software issues, and resolving technical problems promptly.
- Diagnose and resolve network connectivity issues, printer problems, email complications, and other IT-related concerns to minimize downtime and ensure uninterrupted workflow.
- Document and track support requests, incidents, and resolutions using ticketing systems, maintaining accurate records and ensuring timely follow-up and closure.
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