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IT Systems Engineer
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- Entech is a rapidly growing Managed IT Support Services organization looking for talented individuals to join our team!
- With multiple offices throughout Southwest Florida in Fort Myers, Naples, and Bradenton, we invite you to become part of our tradition of doing what matters and look forward to your application!
- Work performed for this role will take place both onsite and remotely from Entech's Service Desk. Systems Engineers will work independently and as part of a team to answer service desk calls, urgently analyze technical issues, address Level 1 escalations, work with the Project Manager on team-related projects, troubleshoot over the phone / onsite / via remote access, and escalate problems when appropriate.
- These issues will be related to Windows servers and desktops, Microsoft cloud services (Microsoft 365 and Azure), Remote Desktop Services, firewalls, managed switches, LAN/WAN connectivity issues.
- Work to resolve proactive alerts and monitors generated by the NOC. These issues will be related to backups, viruses, impending hardware failures, licensing issues and more.
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