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IT Systems Analyst, CRM & Five9
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$90,973.59 - $112,443.34 a year
Full-time
- CRM & Five9 IT Systems Analyst
- The CRM & Five9 IT Systems Analyst is integral to the IT Business Analysis team, focused on supporting and enhancing the organization's CRM systems (Salesforce) and Five9 call center solutions.
- This position emphasizes a proactive integration of new technologies, continuous improvement, and the assurance of seamless operation and integration of Salesforce CRM and Five9 platforms.
- Design, implement, and maintain optimal configurations for Salesforce systems and Five9, including call flows, IVR scripts, and routing strategies to enhance customer interaction.
- Perform change, incident, and problem management for Salesforce and Five9 platforms, leveraging automation and AI-powered tools when possible.
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