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I.T. Support Specialist
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- This position may require shift work of weekdays and weekday afternoons, plus occasional on-call weekend/evenings.
- Support is provided to mainly campus based and remote workforce users and includes supporting all hardware, software, networks, and peripheral equipment.
- As part of the Corporate IT Service Desk team, you will need problem solving skills, communications, interpersonal skills, and time management skills, along with patience and a customer and team friendly attitude.
- Prepare PCs for deployment to end users, organize and schedule deployment time along with assisting the end user to transfer all their data and re-install software manually as required.
- Directly interacting with users calling and fielding IT support tickets entered in the ITSM tool.
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