Bowman Williams

We are a seeking a MSP experienced IT Support Engineer Level 1 (Windows/Azure) to handle customer support issues and go onsite as needed (only 10% of the time).. IT Support Engineer Level 1 (Windows/Azure) is best described as an energetic professional who pays attention to detail with a passion for IT and customer service.. The ideal IT Support Engineer Level 1 (Windows/Azure) will have experience supporting M365, Active Directory, WAP, Routers, Access Points, and working in a client-facing environment.. IT Support Engineer Level 1 (Windows/Azure) Technology Experience. IT Support Engineer Level 1 (Windows/Azure) Benefits

it support engineer

IT Support Engineer Level 1 (Windows/Azure) Overview We are a full-service Managed IT Services Provider that has been in business for over two decades. Our mission has remained the same, give clients a sense of security by entrusting us with their businesses’ technology and create a work-environment that fosters growth. We’ve maintained these which is why we have continued to grow! We are a seeking a MSP experienced IT Support Engineer Level 1 (Windows/Azure) to handle customer support issues and go onsite as needed (only 10% of the time). IT Support Engineer Level 1 (Windows/Azure) is best described as an energetic professional who pays attention to detail with a passion for IT and customer service. The ideal IT Support Engineer Level 1 (Windows/Azure) will have experience supporting M365, Active Directory, WAP, Routers, Access Points, and working in a client-facing environment. IT Support Engineer Level 1 (Windows/Azure) Technology Experience <ul><li>Qualify client issues and open support tickets</li><li>Monitor service boards for new tickets and or respond to tickets</li><li>Service ticket follow-up/quality assurance</li><li>O365 Account Management and Licensing Experience</li><li>Computer Repair</li><li>Networking Basic Skills (managing a small office router, access point, and switch)</li><li>Basic understanding of firewalls (does not have to be able to manage them- CTC can teach that)</li><li>Helping Clients Select Products</li><li>Can communicate clearly in person, phone, and by email</li><li>Experience with basic functional use of a ticketing system.</li><li>Some understanding of VOIP (3XC a major plus)</li><li>CompTIA A+, Network+, or similar certifications a major plus</li><li>Tenure at previous positions is very important to us </li></ul>IT Support Engineer Level 1 (Windows/Azure) Benefits <ul><li>Health & Dental Insurance</li><li>PTO and Company Paid Holidays</li><li>Certification Reimbursement</li><li>Regular Reviews for Advancement </li></ul> Opportunity Location Lake Dallas, TX Proposed Salary $50,000 - $60,000 Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry. Tagged Apply For This Opening Apply To Bowman Williams

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