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IT Support Analyst
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- Job Title IT Analyst
- Seasoned IT Analyst / Service Desk Analyst with VERY strong customer service and communication (both verbal and written) skills.
- Lifecycle PC Imaging - including procedures review and/or creation of procedures, as well as implementation of documented procedure.
- Lead in the replacement of end-of-life VoIP(cellular) devices.
- Answer customer calls and triage tickets (create tickets, reset passwords, answer questions, first call resolution or appropriate escalation).
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