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IT - Service Desk Technician
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- Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
- Field incoming help requests from end users via telephone, radio, chat, e-mail, or other communications channel in a courteous manner.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- Collaborate with Field Technician/Network Technician/Application Support Analyst to ensure efficient operation of the company's desktop computing environment.
- Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies.
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