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IT Service Desk Representative
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$15.78
Full-time
- Under direct supervision, responsible for ensuring an outstanding level of customer service by troubleshooting and resolving technical issues, responding to questions, routing and escalating requests, and providing tier 1 technical support to the college community including but not limited to students, faculty and staff.
- Escalates a customer inquiry or problem to the next level of response as required.
- Performs effective resolution of unscheduled or emergency assignments ensuring service continuity.
- Attention to detail while maintaining effective time and task management
- Microsoft Office Specialist (MOS) certification
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