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IT Operations Specialist
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Full-time
- XperiencOps, Inc., is seeking an IT Operations Specialist with a focus on Helpdesk support to join our dynamic team.
- This essential role involves managing day-to-day IT operations, providing first-level support for software, hardware, and networking issues, and ensuring the seamless operation of our IT infrastructure.
- Mobile Device and Application Management (MDM) : Utilize Microsoft Intune for comprehensive mobile device management, overseeing device compliance, application deployment, and security policies.
- Identity and Access Management (IAM) : Manage user identities and access rights using Microsoft Entra, ensuring secure and efficient access to all necessary systems and information.
- Service Desk Management : Operate and maintain the service desk using Jira, handling ticketing processes, problem tracking, and resolution to maintain high service levels.
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