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IT Help Desk Technician III
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- The IT Technician performs day-to-day systems and technical support to end users in a timely manner, communicating status of issues, and delivering requests for new or additional capability.
- The IT Technician will work within the scope of responsibilities as dictated below with guidance and support from the CIO and the IT management team.
- Troubleshoots computer support problems; applies understanding of computer software and hardware products and services to resolve problems of users.
- Technology certifications including A+, Network+, and Security+, Information Technology Infrastructure Library (ITIL) or Help Desk Institute (HDI) desirable
- Extensive experience with MS Active Directory, Windows, Outlook, PC imaging and deployment technologies, etc.
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