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IT Help Desk Technician
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$45,400 - $72,110 a year
- The vision of the NOLA Public Schools is that every student receives a high-quality education that fosters their individual capabilities, while ensuring that they thrive, achieve physical and mental wellness, and are prepared for civic, social, and economic success.
- The IT Help Desk Technician will support all site technology including but not limited to; user access, network trouble reports, and technical hardware/software trouble reports and IT Support management.
- This position will work with the Information Technology Help Desk Coordinator to acquire a clear understanding of the district’s vision for user support and technology needs.
- Provides end-user support in an effort to resolve hardware and software in a timely and professional manner;
- Responds to help desk tickets and queries through the district’s help desk system and updates ticket statuses accordingly;
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