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IT Help Desk Coordinator (Temporary)
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Full-time
- TelaForce, a Titan Technologies company, is seeking temporary Help Desk Coordinators to provide Tier 1 Technical Support and Customer Service Support in support of our Call Center operations.
- In this exciting role, you will support a variety of users and must demonstrate abilities required for excellent Help Desk support including impeccable customer service skills, technical savviness, and a strong aptitude for multitasking.
- All candidates must have the ability to work remotely so you must have dependable high-speed internet, a reliable computer (Windows PC or Mac OS only) with the latest updates and anti-virus/anti-spyware software, a headset with microphone that will connect to your computer, and a quiet area free from distractions where you can take calls.
- Receive client queries from multiple customers via phone, chat, e-mail or via web-enabled access.
- Provide troubleshooting and resolution via phone, e-mail or remote connectivity tools (when applicable).
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