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Integrated Leave Specialist
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Part-time
- Absolve Absence Solutions, an Alera Group Company is seeking an Integrated Leave Specialist to join our Mount Laurel team.
- In a telephonic customer service environment, the Integrated Leave Specialist works as part of the claims team ensuring accurate and timely processing and payment of all FMLA, New York Paid Family Leave, as well as New York and New Jersey Short-term Disability claims while providing an exceptional customer experience from start to finish.
- They must possess high levels of fiduciary responsibility, self-accountability, attention to detail, and professionalism both over the telephone and in all written communications.
- Assists employees in navigating the disability/leave of absence claim process
- Redirects quality of care/service complaints to Contact Center Manager only when absolutely necessary, using interpersonal skills to de-escalate negative conversation
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