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Intake Specialist
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- The Intake Specialist must be able to discuss and relay appropriate clinical information to obtain authorization for Home Care Services.
- They are also responsible for accurate data entry of referral data into HCMS. As the usual first point of contact for Peoples Health Services customer service skills and the ability to triage referrals and disseminate information efficiently and timely as crucial.
- Monitors the web-based program, "Allscripts", for open referrals and respond as needed.
- Answer text or calls on weekends and after hours for insurance questions of new referrals.
- Passes on all outstanding referrals and details to the night time/ weekend intake supervisor, via phone/ email.
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