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Information Technology Support Specialist
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- FMG is a national specialty litigation firm with thirty-six offices in twenty-one states and we are currently seeking an IT Support Specialist for our Boston location.
- The IT Support Specialist provides ad-hoc and planned training and support to end users across our national Firm. The primary focus is on the end user and ensuring that their needs are met so they can effectively use technology to perform their jobs.
- The IT Support Specialist works closely with other IT Team members in one or more offices, Subject Matter Experts (SME’s) across functional roles, the Firm’s Training Coordinator, the HR Department and the Administrative Managers.
- Interact with the IT team, HR and Administrative management- leverages relationships for excellent outcomes and end user support initiatives
- Provide support & training for VOIP & Softphones, Unified Collaboration Systems, and video conferencing systems
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