NEXIEN INC

Address PC issues through phone calls, online tickets, walk-ins, and emails.. Collaborate with other IT Infrastructure teams to meet users' computer needs.. Advanced skills in computer hardware support.. Minimum of 3 years of experience in PC software support.. Minimum of 3 years providing remote/phone support.

information technology

﻿Responsibilities:<ul><li>Address PC issues through phone calls, online tickets, walk-ins, and emails.</li><li>Provide top-notch technical support to all departments.</li><li>Install, relocate, remove, and repair PCs and laptops.</li><li>Collaborate in maintaining IT inventory.</li><li>Team up with SAS System Engineers to resolve technical issues.</li><li>Train onsite users on preventing future technical challenges.</li><li>Evaluate new software requests for licensing and requirements.</li><li>Test, assess, and recommend new software/hardware to meet user needs.</li><li>Install and configure phones for seamless communication support.</li><li>Uphold IT security compliance across all PC workstations.</li><li>Effectively communicate technical information to diverse individuals and groups.</li><li>Identify and implement cost-effective system configurations to meet user requirements.</li><li>Maintain a clean and organized work environment in assigned IDF rooms.</li><li>Cultivate strong working relationships with end users, vendors, and managers.</li><li>Troubleshoot and resolve hardware and software issues.</li><li>Evaluate user needs and provide alternative solutions.</li><li>Contribute to achieving Key Performance Indicator (KPI) goals for the team.</li><li>Collaborate with other IT Infrastructure teams to meet users' computer needs.</li><li>Offer first-level support following established Standard Operating Procedures (SOPs).</li><li>Respond promptly to incidents as they arise.</li></ul>Qualifications:<ul><li>Intermediate knowledge of Windows OS.</li><li>Intermediate networking expertise.</li><li>Advanced skills in computer hardware support.</li><li>Strong team player.</li><li>Minimum of 3 years of experience in PC software support.</li><li>Minimum of 2 years of customer support experience.</li><li>Minimum of 3 years providing remote/phone support.</li></ul>

START NEW SEARCH