HIKINEX

Job Title: Level 1+ Help Desk Support. Configures, diagnoses, identifies, and fixes hardware/software and printing issues in a wired and wireless enterprise environment that includes PCs, tablets, Macs, and smartphones. All requests, troubleshooting efforts, and outcomes are documented in the organization's ticketing system, and end-users are kept informed.. (for example, Microsoft Office Suite), experience with ticketing systems, and excellent customer service and organizing skills. Adaptive customer service skills, including the capacity to engage effectively with persons at various levels within and outside of the organization

help desk support

Job Title: Level 1+ Help Desk Support Job Type: Contract (4 and a half months) Location: Irvine, CA Work Setup: Hybrid Overview of the role: Installs, modifies and maintains the organization's personal computers and related systems under direct supervision. installs, updates, and backs up hardware and software programs. Identifies and fixes software and hardware issues; instructs users on how to use new software and fix common issues; and offers assistance as required. Responsibilities: <ul><li>Support for Microsoft Office, Windows, and apps. Knowledge of Microsoft Teams is a bonus</li><li>Respond to user inquiries and requests using the ticketing system and phone</li><li>Configures, diagnoses, identifies, and fixes hardware/software and printing issues in a wired and wireless enterprise environment that includes PCs, tablets, Macs, and smartphones</li><li>Installs software and hardware while adhering to established asset tracking and licensing agreements. Aids with the installation of workstations, relocations, and other related duties</li><li>Uses technical knowledge, tools, and organizational resources to solve a variety of problems. All requests, troubleshooting efforts, and outcomes are documented in the organization's ticketing system, and end-users are kept informed. Adheres to established escalation protocols and notifies management of outages, priority concerns, reoccurring problems, and patterns</li><li>As needed, assists end users in interpreting and implementing instructions, technical documentation, or processes. End-user education for systems and software products is provided</li></ul> Must have: <ul><li>Extensive technical support experience</li><li>Advanced troubleshooting abilities</li><li>Experience with Active Directory and Office365</li><li>Professional manner</li><li>Excellent written and verbal communication skills</li><li>Knowledge of PC-related software and hardware, as well as productivity programs, is required</li><li>(for example, Microsoft Office Suite), experience with ticketing systems, and excellent customer service and organizing skills</li><li>Ability to take initiative and apply analytical abilities is required. Outstanding time management and organizing abilities</li><li>Adaptive customer service skills, including the capacity to engage effectively with persons at various levels within and outside of the organization</li><li>Requires a High School Diploma, GED, or national equivalent.</li><li>3-4 years related experience</li></ul>

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