S & K Gaming LLC

Provide day-to-day direct supervision, guidance, and training of a team of approximately fifteen (15) hotel housekeeping team members on an assigned shift.. In addition, the incumbent in this position is responsible to promote positive guest relations through prompt, courteous and efficient service.. Ensure full compliance with departmental internal controls, policies, procedures, and regulations.. 4 years of hotel housekeeping or related work experience.. This individual must successfully pass a pre-employment drug test and as a condition of employment will be subject to random drug testing.

housekeeping manager

Benefits: <ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Free uniforms</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance </li></ul>Summary Provide day-to-day direct supervision, guidance, and training of a team of approximately fifteen (15) hotel housekeeping team members on an assigned shift. Responsible for the successful overall coordination and direction of activities in the housekeeping department of a three story, 107 room hotel with additional rental properties, ensuring an exceptional standard of cleanliness is achieved and maintained in all guest rooms and public areas. In addition, the incumbent in this position is responsible to promote positive guest relations through prompt, courteous and efficient service. Directly supervises all housekeeping personnel and ensures proper completion of all duties. Directs and coordinates the activities of the housekeepers’ scheduled rooms. Will make customer service decisions regarding room cleanliness based on the best interest of the KwaTaqNuk its guests. This position will represent KwaTaqNuk to the guest throughout all stages of the guests stay. Works closely with the front desk staff in keeping room status reports up to date and coordinates requests for maintenance and repair work. Duties & Responsibilities <ul><li>Inspect guest rooms, public areas, and all housekeeping job assignments to ensure cleanliness, quality and that department standards are met. </li><li>Remove, replace, and stock linens and room amenities. Assist to clean, prepare rooms and other housekeeping duties. </li><li>Prioritize cleaning duties and verify and provide updates on statues of completed rooms and work areas. Maintain records of rooms that receive cleaning approval, and rooms that require further cleaning and maintenance. </li><li>Monitor computer system to track room vacancies, for cleaning and maintenance. </li><li>Carry out manager responsibilities in accordance with the S&K Gaming policies and procedures and applicable laws. Responsibilities include but not limited to interview, hire and train members; schedule and motivate team members; plan, assign and direct work; appraise performance; reward team members; address complaints and resolve issues.</li><li>Identify cleaning needs, potential safety hazards or repair needs and notify appropriate individual for resolution.</li><li>Interact with all hotel staff to ensure that cleaning standards and processes are complete and performed in a safe, timely manner with minimal disruption to business operations. </li><li>Distribute and collect radios, keys, and other necessary tools to team members at the beginning and end of each shift. </li><li>Address guest inquiries, special requests, or complaints promptly with positive resolutions. </li><li>Maintain a safe, sanitary, and organized work environment. </li><li>Ensure sufficient inventory of supplies such as linens, equipment, cleaners, and amenities. </li><li>Ensure full compliance with departmental internal controls, policies, procedures, and regulations. </li><li>Other duties as assigned. </li></ul>EDUCATION and/or EXPERIENCE <ul><li>High School Diploma or equivalent required. </li><li>4 years of hotel housekeeping or related work experience.</li><li>2 years of full supervision is required. </li></ul>CERTIFICATES, LICENSES & REGULATIONS: <ul><li>Required to watch Customer Service video annually. </li><li>Required to watch Sexual Harassment video every two (2) years. </li><li>This individual must successfully pass a pre-employment drug test and as a condition of employment will be subject to random drug testing. </li></ul>Full Time Team Members will be eligible for Health, Dental, Vision, Life effective the first day of the month following day of hire. 401k with company match on first day of hire. Employee benefits after 90 days include the following: <ul><li> Holidays – 11 observed.</li><li> Paid Time Off</li><li> Team Member Discounts</li><li> Tuition Reimbursement</li><li> Career growth</li><li> Employee Recognition Program</li></ul>

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