Palmas Restaurant Group

Being a Host/Hostess is more than just greeting and seating guests.. The primary responsibility of the Host/Hostess is to be the first point of contact for the guest with the restaurant.. The Host/Hostess must know everything about the restaurant, from hours of operation and directions to reservations and available seating.. Have basic knowledge of acceptable forms of payment and the Disney Dining Plan. Vista Springs dba Frontera Cocina at Disney Springs

host hostess

Description General Description Being a Host/Hostess is more than just greeting and seating guests. The primary responsibility of the Host/Hostess is to be the first point of contact for the guest with the restaurant. The Host/Hostess must know everything about the restaurant, from hours of operation and directions to reservations and available seating. This information is used to make the guests' arrival at the restaurant a flawless experience and to keep other team members informed of what to expect. Work Duties <ul> <li>Answer phone in a timely and appropriate manner</li> <li>Prepare and maintain Host/Hostess area for guest arrival</li> <li>Properly and efficiently utilize the restaurant reservation, seating and paging systems</li> <li>Politely greet all guests in a timely fashion</li> <li>Lead guests to the table and seat guests in an appropriate fashion</li> <li>Politely inform guests of wait times and prepare wait lists as necessary</li> <li>Answer any guest questions as necessary</li> <li>Offer all guests a fond farewell</li> <li>Have basic knowledge of acceptable forms of payment and the Disney Dining Plan</li> <li>Perform work duties in compliance with all Company guidelines and policies</li> <li>Display proper food safety procedures at all times</li> <li>Follow all necessary laws and processes for the safe service of alcohol</li> <li>Work closely with all other team members and display good teamwork</li> <li>Follow the Disney 5-Keys Basics, Service Basics and Company Guidelines at all times</li> <li>All other tasks as assigned</li> </ul> NOTE: This Job Description is subject to change at any time Position Requirements Work Experience & Education Requirements <ul> <li>Minimum of one year of restaurant experience preferred</li> <li>Minimum of a high school diploma or equivalent</li> <li>Previous host/hostess experience preferred</li> <li>Must have or be able to obtain a State of Florida Food Safety Certificate</li> <li>Must have or be able to obtain a Florida Responsible Vendors Certificate</li> <li>Must be well versed in food safety - including proper techniques for handling food and personal hygiene requirement.</li> <li>Must be well versed in laws and company practices regarding the safe and legal service of alcoholic beverages</li></ul> Working Conditions & Physical Requirements <ul> <li>Must be able to perform all necessary job functions</li> <li>Must be able to stand and be mobile for up to 4 consecutive hours</li> <li>Must be able to function in narrow spaces, such as those found in kitchens and dining rooms</li> <li>Must be able to lift and carry equipment/food up to 50 pounds</li> <li>Must be able to push and pull (carts, doors etc.)</li> <li>Must be able to reach, bend, kneel, stoop and crouch</li> <li>Must be able to perform repetitive tasks</li> <li>Must be able to complete work duties in a variety of environmental conditions, including coolers, freezers, kitchen environments and outdoors</li> <li>Must be able to work around foods containing various food allergens</li> <li>Must be able to communicate and interact politely and effectively with guests of all types</li> <li>Must be able to effectively satisfy guest demands</li> <li>Must be able to work effectively in a fast-paced environment</li> <li>Must be fluent in the English language</li> <li>Must be available to work weekends and holidays</li> <li>Must be able to arrive for all assigned shifts on-time</li> <li>Must be able to comply company appearance guidelines</li></ul>Position Host-Hostess (Table Service) Division Vista Springs dba Frontera Cocina at Disney Springs Location Frontera Cocina

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