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Hospitality Operations Manager, Res Ops Rounds
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Full-time
- Position Focus: The Hospitality Operations Manager is responsible for supporting assigned unit(s) in a zone of dining halls at Yale University.
- A key point of contact for General Manager and reporting to the Managing Director of Operations, this position supports a team of 25 to 30 unionized staff and accomplished chefs who work to create three meals a day for students, faculty, and staff of the Yale community.
- Plan, organize and manage an operation within Yale Hospitality to include: residential student meals, executive dining, and conference services.
- Provide support to the Resident General Manager in the design, development, and creation of a quality experience in the areas of set up, decoration, menu identifiers, linen, props, and other aspects, daily service, special events, theme dinners, and catered functions.
- Collaborate with the Area General Manager and Resident General Managers to ensure the highest level of customer service by developing and overseeing food service standards, customer service policies, quality assurance, in-service training, proper food handling, and sanitation standards.
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