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HIT Service Desk Analyst I
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- Provides initial support troubleshooting, answering questions and resolving basic problems and issues related to LAN/WAN-based software, desktop computing equipment, printers, network status and applications.
- Utilizes the call tracking system; accurately, quickly, and efficiently recording all interactions with customers while consistently meeting established Service Desk Key Performance Indicators (KPI).
- Keeps clients informed of the status of their request if an immediate remedy is not available.
- Performs routine procedures to remedy issues or when requested.
- Interacts with other HIT resources and business trainers to restore service and/or correct issues.
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