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Helpdesk System Administrator II (Expert Level Tier III)
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Part-time
- The Helpdesk System Administrator operates on a small Tier II/III team supporting a 24/7/365 call center/helpdesk to assist the Tier I Field Assistance Services (FAS) teams within the USAF to investigate, diagnose, and resolve system and network incidents at their lowest level.
- All work completed is tracked in BMC Remedy which is the AF EITSM system.
- As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation.
- Utilize BMC Remedy to annotate all work completed on projects and incidents that come through the help-desk during shift and in a timely manner.
- All priority 1 and 2 tickets will be reported to the ARC Manager immediately.
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