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Helpdesk Support Senior (NCR)
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Full-time
- Responsibilities As the Helpdesk Support (Senior) (NCR), you will act as a model of customer service excellence to all organizational staff members in the Office of Military Commissions (OMC) as part of DISA’s Joint Service Provider (JSP) Service Delivery contract.
- Although this position resides in the NCR, there may be a requirement to travel to Naval Station Guantanamo Bay (NSGB) occasionally.
- Highlights of Responsibilities:Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during OMC business hours.
- As required, provide surge support to NSGB for OMC Users participating in court hearings, trial activities, and other events.
- Provide VTC support for scheduling, call setup, testing, and troubleshooting measures.
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