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Help Line Agent II / Technical Support
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Full-time
- Location: Richmond, VA and Cayce, SC (Hybrid - 50% remote –alternating one week in the office, one week at home)
- At least 1 yr of IT Phone Support experience.
- This position is 100% phone support.
- Working knowledge, or experience in the following areas is required: Computer hardware/software, iDevices, Tough Books, Windows 7 & 10 OS, MS Office suite, Share Point, Active Directory, Skype, Mainframe, Print management tools, and Experience working with ticketing systems.
- ServiceNow ticketing system experience is preferred.
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