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Help Desk Technician
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Full-time
- The Help Desk Technician makes technology an asset for users and the organization by providing effective and timely solutions to technological issues.
- The Help Desk Technician works in a fast-paced environment, works independently, assesses incidents / requests, and applies the correct level of urgency to achieve a mutually accepted solution all while providing exemplary customer service in support of the organizations technology vision.
- Utilize ticketing system(s) to document issues, communicate statuses, and resolution.
- Suggest actions to reduce help desk concerns and improve the user experience.
- Two (2) years of help desk or customer service experience strongly preferred.
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