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Help Desk Support - Level II
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Full-time
- We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.
- Help desk Support Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
- Document solutions advise team on training recommendations to cut down on tickets.
- Serving as the first point of contact for employees seeking technical assistance through helpdesk ticketing system.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
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