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Help Desk Specialist
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Full-time
- Provides 365 days, 4 days a week, 10 hour a day shift.
- MANDATORY SKILLS: Work with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users
- Provide health and status monitoring, and taking appropriate measures when a service outage occurs.
- Document all communications in a ServiceNow ticket system, escalate tickets as needed
- Avid Technology Professionals, LLC (ATP) is a premiere provider of software and systems engineering, and acquisition program management services for the community.
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