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Help Desk Specialist
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- LSPedia is a global software (SaaS) leader at the forefront of traceability, compliance, and supply chain solutions, dedicated to empowering the pharmaceutical, healthcare, and food industries.
- Our cutting-edge software solutions have earned the trust of major players in the pharmaceutical and healthcare sectors, including esteemed organizations such as the U.S. Department of Veterans Affairs, Cencora, Cardinal Health, Walmart, Rite Aid, and thousands more.
- The Help Desk Specialist is responsible for efficiently managing support tickets, maintaining our Support Knowledge base, and ensuring timely resolution of issues in line with service level agreements (SLAs).
- Efficiently triage, assign, advance, update, resolve, and close support tickets.
- Consistently meet or exceed SLAs (service level agreements) to ensure swift and effective issue resolution.
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