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Help Desk Manager
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Full-time
- The primary function of the Help Desk Manager is to manage the performance of the desktop support team to ensure service levels are achieved or exceeded.
- This Manager must maintain a strong understanding of the user environment and experience in order to ensure Help Desk support provides exceptional customer service and incident response.
- Working knowledge of problem management and ITIL framework for root cause analysis and preventative measures preferred.
- Experience with virtualization (VMware), VPN, Microsoft Endpoint Configuration Manager (formerly System Center Configuration Manager) and Active Directory a plus.
- Oversee daily Help Desk activities including customer service, technical troubleshooting, incident resolution and problem management.
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