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Help Desk Manager
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Full-time
- Description :Who We Are:Heidrick & Struggles (Nasdaq: HSII) is a premier provider of global leadership advisory and on-demand talent solutions, serving the senior-level talent and consulting needs of the world's top organizations.
- In our role as trusted leadership advisors, we partner with our clients to develop future-ready leaders and organizations, bringing together our services and offerings in executive search, diversity and inclusion, leadership assessment and development, organization and team acceleration, culture shaping and on-demand, independent talent solutions.
- The Role:The Help Desk Manager is responsible for high-quality customer service, seamless user experience across all support channels, effective problem resolution, and continuous improvement in support processes.
- They will accomplish this by overseeing the outsourced help desk operations, implementing proactive analytics, managing a self-service portal, and integrating AI support solutions.
- User Experience (UX) Optimization: Continuously improve the portal’s interface and usability based on user feedback and analytics.
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