Robert Half

We are offering a contract employment opportunity for a dedicated Help Desk Analyst in the retail industry, based in MILLWOOD, New York, United States.. The role also requires a solid understanding of IP protocol, Network Infrastructure, and troubleshooting, with proficiency in NCR, Nortel, and PBX - PABX.. Employ proficiency in NCR, Nortel, and PBX - PABX to resolve customer inquiries. Prior experience in a Help Desk Analyst role within the retail industry is preferred. Proficient in NCR, Nortel, and PBX - PABX systems

help desk analyst

Description We are offering a contract employment opportunity for a dedicated Help Desk Analyst in the retail industry, based in MILLWOOD, New York, United States. The successful candidate will be responsible for self-management in a fast-paced environment, demonstrating strong interpersonal skills, and ensuring timely responses to user requests. The role also requires a solid understanding of IP protocol, Network Infrastructure, and troubleshooting, with proficiency in NCR, Nortel, and PBX - PABX. Responsibilities <ul><li> Manage self and tasks effectively in a fast-paced retail environment</li><li> Utilize strong interpersonal skills to communicate effectively with customers</li><li> Ensure all user requests are logged, assigned, and responded to in a timely manner</li><li> Apply a thorough understanding of IP protocol and Network Infrastructure in daily tasks</li><li> Troubleshoot various technical issues efficiently and effectively</li><li> Employ proficiency in NCR, Nortel, and PBX - PABX to resolve customer inquiries</li><li> Maintain customer care skills, including active listening and telephone etiquette</li><li> Monitor and manage customer credit accounts and collect delinquent payments</li><li> Process customer credit applications with accuracy and efficiency</li><li> Maintain accurate customer credit records and resolve credit inquiries. </li></ul>Requirements <ul><li> Prior experience in a Help Desk Analyst role within the retail industry is preferred</li><li> Proficient in NCR, Nortel, and PBX - PABX systems</li><li> Exceptional problem-solving skills and ability to troubleshoot technical issues</li><li> Excellent customer service skills, with the ability to communicate effectively with both technical and non-technical users</li><li> Ability to prioritize and manage multiple tasks simultaneously</li><li> Strong understanding of computer systems, mobile devices, and other tech products</li><li> Ability to work in a team-oriented environment</li><li> Willingness to stay updated on the latest advancements in technology</li><li> Strong written and verbal communication skills</li><li> High level of patience and ability to explain technical concepts to non-technical users. </li></ul>Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to

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