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Heavy Rents Service Supervisor
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- This includes all Customer, Rental Rep and Rental Coordinator correspondence related to the repair from inquiry to completion.
- The purpose for this role is to ensure the highest levels of customer service possible are provided through constant communication with the Technician, Rental Rep, Rental Coordinator and the Customer.
- The Heavy Rents Service Supervisor will be intimate with each repair and will work closely with the Field and Shop Technicians to create and maintain the work order including story writing, segment creation, warranty/policy issues, etc.
- Coordinates the usage, rental or purchase of special tooling needed to perform repair work.
- Provides frequent communication of down machines and repair status to Customer, Rental Sales Rep and Rental Coordinator.
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