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Guest Services Manager
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Full-time
- The Aloft Las Colinas is looking for a Guest Services Manager to join the team!
- The Guest Services Manager is responsible for ensuring efficient and effective operation of the Front Office in an attentive, friendly, and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
- Motivate, coach, counsel and discipline all Guest Services personnel according to hotel standards.
- Supervise the Night Audit function and monitor the reporting for accuracy.
- Review Guest Services staff's worked hours for payroll compilation and submit to GM/AGM on a timely basis.
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