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Guest Experience Associate
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- We’re a venture-backed startup on a mission to change the future of hospitality and home.
- Lay the groundwork each day to ensure you and the team are prepared for all guestschecking in and out, includingmanagingall reservations, assigning rooms, making keys, preparing parking passes, collecting ID’s/payment, answering phones, and assisting guests withany and allquestionsor needs.
- Become an expert on your hotel and the surrounding neighborhood so that you can provide recommendations + concierge level services to our guests and also help solve on-site problems with creative solutions.
- Be a leader by exampleand top performer to help your team achieve and maintainPlacemakrstandards for excellence, including employee engagement ratings,NPS scores,brand standards, consistently positive customer reviews,etc.
- You are highly organized and excel at managing your time and resources proactively to knock your goals out of the park.
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