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Genesys Engineer
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- Job Title: Genesys Engineer
- We need the person to have atleast 8+ years of experience in Genesys Omnichannel, GAX and GAAP areas.
- Design and implement Omni Channel (Genesys Email and Chat) services and blended with Genesys Voice functionalities;
- Analyze the on-premises IVR applications of Mexico market and documented the call flows of various toll-free number entries and sub modules;
- Implement the IVR call flow applications and API interfaces on ConneX (GAAP) IVR system, completed testing, deployment and troubleshooting;
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